1. Overview

-At Oldsmoke, we are committed to providing high-quality products and exceptional customer service. This Return and Refund Policy outlines the conditions under which we accept returns, issue refunds, and handle damaged or defective products.
 

2. Eligibility for Returns and Refunds

-We accept returns and process refunds under the following circumstances:

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• The product is damaged or defective upon delivery.

• The product received is not as described or is the wrong item.

• To qualify for a return or refund, the product must be: Unused and in its original packaging (except for defective products).

• Accompanied by a proof of purchase (e.g., order number, receipt).

• Reported within 30 days of receipt.

 

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3. Damaged or Defective Products

-If your product arrives damaged or defective, please notify us within 30 days of receipt by contacting our customer support team at service@oldsmoke.com with your order number and a description of the damage. We may request photos of the damaged product to expedite the process.

 

 

4. Refund Process

 

-Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-14 business days and issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.

 

 

5. Exchanges

 

-We only replace items if they are defective or damaged. If you need to exchange a damaged or defective item for the same product, please contact us at service@oldsmoke.com.

 

 

6. Shipping Returns

 

-You are responsible for the shipping costs associated with returning non-defective products. For defective or incorrect items, we will cover the return shipping costs.

 

 

7. Contact Us

 

-For questions regarding our Return and Refund Policy, please contact our support team at service@oldsmoke.com. We reserve the right to update or modify this policy at any time without prior notice.