1. Shipping Costs

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European Union (EU)

Standard Shipping: Free of charge

Express Shipping: €4.99 surcharge

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International (Non-EU Countries)

Standard Shipping: €4.99 surcharge

Express Shipping: €4.99 surcharge

 

Shipping costs are clearly displayed at checkout before order confirmation.

 

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2. Delivery Times (Estimated)

Delivery times are estimates and may vary depending on destination, customs clearance, and external factors beyond our control.

 

European Union (EU)

Standard Shipping: 3–5 business days

Express Shipping: 1–2 business days

 

International (Non-EU Countries)

Standard Shipping: 5–10 business days

Express Shipping: 3–5 business days

 

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3. Order Processing

Orders are typically processed on the same day after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

 

4. Customs, Duties & Taxes (International Orders)

 

For shipments outside the EU: Customs duties, import taxes, or fees may apply

-These charges are the responsibility of the customer.

-Oldsmoke has no control over customs procedures or delays

-Failure to pay customs charges may result in delivery delays or return of the package.

-In such cases, shipping costs are non-refundable.

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5. Delays & Liability

While we strive to meet estimated delivery times, Oldsmoke is not liable for delays caused by:

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• Customs processing

• Courier service disruptions

• Force majeure events

• Incorrect or incomplete shipping information provided by the customer

 

6. Damaged or Lost Shipments

If your order arrives damaged or appears lost:

Contact us at service@oldsmokebox.com within 14 days of receipt

 

Include your order number and, if applicable, photos of the damage.

 

We will investigate the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

 

7. Contact Information

For shipping-related inquiries, please contact us at:📧 service@oldsmokebox.com